Free Returns to the United States
We offer Free Returns within the United States when you use our prepaid return shipping label. See details below.
Returns must be received by Tobi within 30 days of your order’s original shipment date. Please return the items in original condition (unworn, unwashed, unaltered) with the tags, including Tobi hangtags attached. Carefully review the Non-Returnable Items policy below to make sure your item is eligible to be returned.
If you believe you have received defective or incorrect merchandise (style, size, color), you must contact Customer Care within 5 days of receipt and provide a photo of the defect.
The following are not eligible for refund and will be denied:
- Intimates, underwear, socks, tights, swimwear, earrings, hair accessories, body suits and beauty products
- Returns received after 30 days of the original shipment date
- All items marked “FINAL SALE”
- Damaged, washed, worn or altered items, including items returned with deodorant, makeup, smoke, perfume and/or stains
- Shoes without the original box - the box must be free of damage, postage stickers or stamps
Tobi reserves the right to determine eligibility for refunds, and to update this Policy at any time without notice.
Please follow the instructions on your packing slip, fill out the applicable sections and include it in your return package. If returning items from separate orders, combine them into one package and include packing slips for each item.
You must send your return within 30 days of the original shipment date in order to be eligible.
- Fill out and include your packing slip in the return package
- Sign into your Tobi account
- Click on "View All" next to Order History
- Click on Print Return Label to download the label
- Print this label and securely tape it to the outside of your return package
- Bring your return package to a USPS location or mail box
We strongly recommend that you ship your package with a carrier service that provides tracking information.
Tobi is not responsible for any return packages that are lost or damaged.
Once we receive your return package, please allow 14 business days for your return to be processed. You will receive an email confirmation when your refund has been processed and credited. Refunds will be credited to the original method of payment. Depending on your banking institution, it may take a few days to post the funds to your credit card account. Original shipping charges are non-refundable.
We offer free shipping on all exchange orders within the continental United States via Standard shipping. Exchanges must be made within 30 days of shipment date.
Since many of our items sell out quickly, the best way to make an exchange is to place a new order for the item you want. This will ensure that your item is still in stock. Once we receive your return, we will waive the shipping charges on the new order, and send you a return confirmation email.
To make an exchange with free Standard shipping:
- Place a new order for the item(s) you want
Send an email to Tobi Customer Care at firstname.lastname@example.org:
[Your Full Name]
Return Order #______
New Order #______
- Return the items you would like to exchange (see our Return Policy above for details)
If you are exchanging an item for a different size in the same style and color, we are happy to match the original price you paid for the exchange.