We offer Free Returns within the United States when you use our prepaid return shipping label. See details below.
Returns must be received by Tobi within 30 days of your order’s original shipment date. Please return the items in original condition (unworn, unwashed, unaltered) with the tags, including Tobi hangtags attached. Carefully review the Non-Returnable Items policy below to make sure your item is eligible to be returned.
If you believe you have received defective or incorrect merchandise (style, size, color), you must contact Customer Care within 5 days of receipt and provide a photo of the defect.
Buying a gift early? Our extended holiday return policy makes it easier! Purchases made between November 26th, 2015 and December 16th, 2015, can be postmarked for returns through January 15th, 2016. Free shipping however will only be eligible 30 days from the shipped date. After 30 days, you are responsible for your own return shipping fees. We strongly recommend that you ship your package with a carrier service that provides tracking information. We are sorry we currently do not provide free international return shipping back to us.
Please note that all other terms and conditions provided in the Tobi returns policy are still applicable with respect to such items purchased. All refunds will be credited to the original method of payment. No store credit or refunds can be transferrable to another Tobi account. We do not have the option to mark orders as a gift. All purchases must include an invoice/receipt.
The following are not eligible for refund and will be denied:
Tobi reserves the right to determine eligibility for refunds, and to update this Policy at any time without notice.
Please follow the instructions on your packing slip, fill out the applicable sections and include it in your return package. If returning items from separate orders, combine them into one package and include packing slips for each item.
You must print and send your return within 30 days of the original shipment date in order to be eligible.
Please note: not all packages are delivered in resealable bags due to the quantity of items and/or shipping method selected.
Tobi is not responsible for any return packages that are lost or damaged.
Once we receive your return package, please allow 14 business days for your return to be processed. You will receive an email confirmation when your refund has been processed and credited. Refunds will be credited to the original method of payment. Depending on your banking institution, it may take a few days to post the funds to your credit card account. Original shipping charges are non-refundable.
We offer free shipping on all exchange orders within the continental United States via Standard shipping. Exchanges must be made within 30 days of shipment date.
Since many of our items sell out quickly, the best way to make an exchange is to place a new order for the item you want. This will ensure that your item is still in stock. Once we receive your return, we will waive the standard shipping charges on the new order, and send you a return confirmation email. The standard shipping will only be waived for exchange orders of the same product.
To make an exchange with free Standard shipping:
[Your Full Name]
Return Order #______
New Order #______
If you are exchanging an item for a different size in the same style and color, we are happy to match the original price you paid for the exchange.