Holiday 2020 Shipping & Returns PoliciesAustralia

To ensure you receive your order by December 25th, we highly recommend that you place your order as early as possible.

Due to a global surge in e-commerce orders, combined with the everchanging impacts of Covid-19, all shipping carrier networks have been experiencing challenges and delays. We anticipate that these delays will continue to increase as we approach the holidays and we HIGHLY recommend that you place any gift orders as early as possible.

To ensure your order arrives by December 25th, we recommend placing your orders by:

• Australia - Nov 15
• Canada - Dec 8
• Denmark - Nov 15
• Ireland - Nov 15
• Netherlands - Nov 15
• New Zealand - Nov 15
• Norway - Nov 15
• Singapore - Nov 15
• Sweden - Nov 15
• United Kingdom - Dec 5
• Rest of World - Nov 15

Please note that the delivery times listed above are only estimations. We can never guarantee a delivery date and once a package has left our warehouse, we have very little control over it.

Tobi is not responsible for any delays caused by the carrier, especially during high-volume periods. Tobi is not liable for missing packages due to errors on the customer or carrier’s part.

What you should know:

• All returns are refunded via store credit. We do not issue refunds back to your method of payment.
• Orders placed between 11/25/2020 and 12/14/2020 will have until January 15, 2021 to make a return. This means that your return package must be postmarked for return shipment before or on 01/15/2021. Anything postmarked after will NOT be accepted for store credit.

Please address return packages to:

Tobi Returns - Your Order #
350 Lillard Dr., Suite 171
Sparks, NV 89434 USA

You can further review our Return & Exchange policies here.

Please let us know if you have any additional questions. We are happy to assist! Have a wonderful day!