In order to be received by Christmas, Orders must be placed by:
Orders placed between 11/27/2019 and 12/16/2019, will have until January 15, 2020 to make a return. This means that the return package must be postmarked for return shipment before or on 01/15/2020. Anything postmarked after will NOT be accepted for a refund/exchange/credit.
In addition, the Prepaid Return Shipping Label (Domestic Customers) will only be available through the Tobi account within 10 days from the order's delivery date. Please note that this policy will not change during the holidays. Therefore, If you are making the return after the original 10 days but still within the 30 day return policy OR before holiday cut off, the return must be made via your own funds.
If your original order was sent in a black Tobi poly mailer, you will be able to re-use it for your return shipping.
If our prepaid return shipping labels are not used, please address return packages to:
Tobi Returns - Your Order #
350 Lillard Dr., Suite 171
You can further review our Return & Exchange policies here.
Please let us know if you have any additional questions. We are happy to assist! Have a wonderful day!