If you’re experiencing any problems, please contact [email protected].
For security purposes, our billing department may take extra measures to verify the cardholder's identity and billing information.
A common pre-authorization bank practice may appear as a "double charge" on your statement--but don’t worry! The second pending charge transaction is not debited from your account and will automatically clear once the purchase debit clears. The time it takes for the second charge to clear is dependent on your banking institution.
Our Billing Department will contact you via email if we're unable to verify the billing information provided. If we don't hear back from you in 3 days the order will be canceled.
Promo codes cannot be applied to past orders or combined with other promotions.
The 50% off code is applied to the full price of an item. If the item is on sale, it will deduct the amount up to 50% off the original retail price - not an additional.
All designer brands are excluded. See full brand exclusions here: /help/promotion_code_restrictions).
HOW TO USE YOUR PROMO CODE
Apply your code in the promo code box during checkout. Updated prices will be reflected immediately after applying the code.
ISSUES APPLYING PROMO CODE
Unfortunately, promo codes cannot be applied after the order has been placed. Having trouble? Please provide a screenshot of the error message and email us at [email protected]! Our Care Team is happy to help.
If you have been issued store credit, you will be asked to apply it during checkout. Simply click on the store credit option located directly below the “Payment Methods” field. The store credit will be applied immediately to your purchase total.
Customer Service business hours are 8:30 AM to 5:30 PM PT, Monday-Friday.