Hey babe! We’re bummed things didn’t work out. However, the good news is we offer free returns within the United States when you use our prepaid return shipping label.
What you should know:
Holiday Returns - Orders placed between Nov 21 - Dec 16, 2018 are eligible for return if postmarked by Jan 15, 2019. Free 10-day return policy still applies.
We accept returns postmarked within 30 days from the delivery date. Before you make your purchase, make sure to check out this list of non-refundable items:
Unfortunately, we cannot issue a refund and/or send your items back if any items listed above are returned to us.
We want our Tobi babes to have an easy and seamless return experience. Here are the simple steps you need to take:
*You can also send returns using insured courier of your choice. Include your packing slip filled out with your return and mail to:
Tobi Returns - Your Order #
530 Forbes Blvd.
South San Francisco, CA
We recommend customers keep a copy of the packing slip filled out with reason codes in case your package gets lost on its way back to us! If you have any questions or concerns about your return, our Customer Care team is standing by to help!
That’s totally fine! Just combine them into one package and include packing slips for each order.
Note: Both orders must be within 30 days of the delivery date.
After you’ve shipped your package...
Our items are hot and sell out quickly! To ensure your item is still in stock, you should place a new order for the item you want. We are happy to waive the standard shipping and honor the original purchase price for exchanges.
Exchanges can be made up to 30 days after receiving your items for a different size of the same style and color.
To make an exchange: