Returns & Exchangesthe Netherlands

Orders placed between 11/27/2019 and 12/16/2019, will have until January 15, 2020 to make a return. This means that the return package must be postmarked for return shipment before or on 01/15/2020. Anything postmarked after will NOT be accepted for a refund/exchange/credit.

In addition, the Prepaid Return Shipping Label (Domestic Customers) will only be available through the Tobi account within 10 days from the order's delivery date. Please note that this policy will not change during the holidays. Therefore, If you are making the return after the original 10 days but still within the 30 day return policy OR before holiday cut off, the return must be made via your own funds.

If your original order was sent in a black Tobi poly mailer, you will be able to re-use it for your return shipping.

If our prepaid return shipping labels are not used, please address return packages to:

Tobi Returns - Your Order #
350 Lillard Dr., Suite 171
Sparks, NV
89434
USA

You can further review our Return & Exchange policies here.

Please let us know if you have any additional questions. We are happy to assist! Have a wonderful day!

NOTE: All returns are refunded via store credit. We do not issue refunds back to your method of payment. We encourage you to take your time in selecting your purchases, and of course feel free to reach out to us with any questions regarding sizing or styling!

If your order was placed without registering or signing in to your Tobi.com account; you will have to register, or sign into your Tobi.com account to view and apply your store credit.

We accept all returns postmarked within 30 days from when it was delivered.

View full return policy

Items not eligible for refund and will be denied:

• Intimates, underwear, socks, tights, earrings, hair accessories, bodysuits and beauty products
• Swimwear
• Returns received after 30 days of the original shipment date
• All items marked "FINAL SALE"
  • Final sale items also cannot be exchanged
• Damaged, washed, worn or altered items, items returned with deodorant, makeup, smoke, perfume, and/or stains
• Shoes without the original box - the box must be free of damage, postage stickers or stamps

Tobi reserves the right to determine the eligibility for refunds and to update this Policy at any time without notice.

Must be sent (or postmarked) within 30 days of the original shipment date in order to be eligible.

1. Fill out and include your packing slip in the return package
2. Mail to:

Tobi Returns - Your Order #
350 Lillard Dr., Suite 171
Sparks, NV
89434
USA

If returning items from separate orders, combine them into one package and include packing slips for each order.

Not all packages are delivered in resealable bags due to the quantity of items and/or shipping method selected.

Tobi is not responsible for any return packages that are lost or damaged.

You will receive an email confirmation once your refund has been processed and credited. Refunds will be credited via store credit. The customer is responsible for the return shipping fees.

Sorry, we do not currently offer exchanges to the Netherlands.

You will receive an email confirmation once the return has been fully processed.