NOTE: All returns are refunded via store credit. We do not issue refunds back to your method of payment. We encourage you to take your time in selecting your purchases, and of course feel free to reach out to us with any questions regarding sizing or styling!
If your order was placed without registering or signing in to your Tobi.com account; you will have to register, or sign into your Tobi.com account to view and apply your store credit.
We accept all returns postmarked within 30 days from when it was delivered.
Items not eligible for refund and will be denied:
Tobi reserves the right to determine the eligibility for refunds and to update this Policy at any time without notice.
Must be sent (or postmarked) within 30 days of the original shipment date in order to be eligible.
Tobi Returns - Your Order #
350 Lillard Dr., Suite 171
If returning items from separate orders, combine them into one package and include packing slips for each order.
Not all packages are delivered in resealable bags due to the quantity of items and/or shipping method selected.
Tobi is not responsible for any return packages that are lost or damaged.
You will receive an email confirmation once your refund has been processed and credited. Refunds will be credited via store credit. The customer is responsible for the return shipping fees.
Sorry, we do not currently offer exchanges to New Zealand.
You will receive an email confirmation once the return has been fully processed.
Customer Service business hours are 8:30 AM to 5:30 PM PT, Monday-Friday.