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We offer Free Standard Shipping for all orders over Standard Over NZ$ 150.00 to New Zealand. The minimum order value must be Standard Over NZ$ 150.00 before taxes, shipping and handling.
Shipping fees are non-refundable. If you refuse any shipments from Tobi.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
Due to the impact of Covid-19, we are currently experiencing minor delays with our shipping carriers.
Please allow up to 2 business days (excluding weekends, holidays, and sale days) to process your order.
Processing Time + Shipping Time = Delivery Time
|Shipping Method||Cost||Shipping Time|
|Standard Over NZ$ 150.00||Free||3-7 business days|
|Standard Under NZ$ 150.00||NZ$ 21.99||3-7 business days|
|Expedited||NZ$ 35.99||Up to 3 business days|
Please note that the delivery times listed above are only estimations. We can never guarantee a delivery date and once a package has left our warehouse, we have very little control over it.
Tobi is not responsible for any delays caused by the carrier, especially during high-volume periods. Tobi is not liable for missing packages due to errors on the customer or carrier’s part.
Over 150+ countries worldwide:
We currently do not ship to APO/FPO or PO Boxes.
We do ship to University Boxes. Please be sure to include the dorm or hall name and street address with box number.
Unfortunately once your order has been placed, we are unable to make any changes. Please make sure to double check your shipping and billing information is correct before submitting your order
Orders from New Zealand may be subject to customs and duties fees upon arrival. All applicable customs fees, taxes and duties are the sole responsibility of the customer. In addition, some orders may experience customs delays.
What if my package was lost or stolen?
Tobi is not liable for lost, stolen, tampered with, or carrier delayed packages.
What if my package was marked delivered but not received?
If you didn’t receive your package, please follow the steps below:
Tobi does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Customer Service business hours are 8:30 AM to 5:30 PM PT, Monday-Friday.
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