Returns must be sent (or postmarked) within 30 days of your order’s original shipment date. Please return the items in original condition (unworn, unwashed, unaltered) with the tags, including Tobi hangtags attached. Carefully review the Non-Returnable Items policy below to make sure your item is eligible to be returned.
If you believe you have received defective or incorrect merchandise (style, size, color), you must contact Customer Care within 5 days of receipt and provide a photo of the defect.
The following are not eligible for refund and will be denied:
Tobi reserves the right to determine eligibility for refunds, and to update this Policy at any time without notice.
Please follow the instructions on your packing slip, fill out the applicable sections and include it in your return package. If returning items from separate orders, combine them into one package and include packing slips for each item.
Your return must be sent (or postmarked) within within 30 days of the original shipment date in order to be eligible.
Tobi Returns - Your Order #
530 Forbes Blvd.
South San Francisco, CA
Tobi is not responsible for any return packages that are lost or damaged.
Once we receive your return package, please allow 14 business days for your return to be processed. You will receive an email confirmation when your refund has been processed and credited. Refunds will be credited to the original method of payment. Depending on your banking institution, it may take a few days to post the funds to your credit card account. Original shipping charges are non-refundable.